Troubleshooting
Fix common issues quickly!
- I can't log into my account
- Sounds are not working
- Delete Accidental Award
- Delete message sent to parents
- Points or students have disappeared
- Student Cannot Log Into Account - View Student Username and Generate Password
- Password reset email is not going through
- Student code has already been redeemed
- Change Your School
- Sync phone/tablet with computer
- Skills Are Not Saving
- My device is incompatible with the app
- Duplicate schools
- Can't Download Student Codes