Troubleshooting
Fix common issues quickly!
- I Can't Log Into My Account
- Sounds Are Not Working
- Delete Accidental Award
- Two Students With the Same Username
- Delete a Message
- Points or students have disappeared
- Student Cannot Log Into Account - View Student Username and Generate Password
- Password Reset Email Is Not Going Through
- Student Code Has Already Been Redeemed
- Change Your School
- Sync Phone/Tablet with Computer
- Skills Are Not Saving
- My Device is Incompatible with the App
- Duplicate schools
- Can't Download Student Codes