Sounds Are Not Working on Video Posts

Web, iOS, Android

From the Web

We’re sorry to hear that the sounds aren’t working on the Story or Portfolio video you’re trying to watch. Let’s get this fixed ASAP!

If you are not already using it, download the Google Chrome browser. You can download it for free at http://www.google.com/chrome. This is by far the most powerful browser and will run the best with our site! If you’re not sure what browser version you’re using, check here: https://www.whatsmybrowser.org/

If you download the latest Google Chrome browser and are still experiencing this issue after, please reach out to us at [e-mail] so we can help you further!

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail] 

iOS

We’re sorry to hear that the sounds aren’t working on the Story or Portfolio video you’re trying to watch. Let’s get this fixed ASAP!

Please note:  Your ringer needs to be turned on (not on silent) on your device for all sounds to work.

Next, try these troubleshooting steps:

1. Log out of your ClassDojo accounts, then delete and reinstall the app completely
2. If you have access to a computer, check to see if this issue is happening on the website as well
3. Make sure your device is running the latest operating system. Here's how: https://support.apple.com/en-us/HT204204  

If you’re still experiencing this issue after attempting these troubleshooting steps, please reach out to us at [e-mail] so we can help you further! 

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail]

Android

We’re sorry to hear that the sounds aren’t working on the Story or Portfolio video you’re trying to watch. Let’s get this fixed ASAP!

Please note: Your ringer needs to be turned on (not on silent) on your device for all sounds to work.

Next, try these troubleshooting steps:

1. Log out of your ClassDojo accounts and delete and reinstall the app completely
2. If you have access to a computer, check to see if this issue is happening on the website as well
3. Make sure your device is running the latest operating system. Here's how: https://support.google.com/android/answer/7680439?hl=en  

If you’re still experiencing this issue after attempting these troubleshooting steps, please reach out to us at [e-mail] so we can help you further!

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail]