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What happens when I delete my account?

Teachers, Parents, and Students can delete their accounts by going into their Account Settings, or by contacting us directly at privacy@classdojo.com.

Teacher
When deleting a ClassDojo teacher account, the teacher’s name, email address, password, profile photos, device tokens, and any other information he/she provided to ClassDojo will be deleted. This includes information collected through mobile application permissions.

Unshared classes, unclaimed student profiles, and all feedback points are also deleted (even if connected to parent and student accounts). Classes initially created by the teacher, but then shared with another teacher, will transfer ownership to one of the other teachers in the class.

All messages sent to parents, however, are retained and can still be viewed by the parent.

Parent
When deleting a ClassDojo parent account, the parent’s name, email address, password, device tokens, and any other information he/she provided to ClassDojo will be deleted.

Messages sent to teachers, however, are retained and can be viewed by the parent.

If the parent account is connected to student feedback points older than 365 days, those feedback points will expire unless another parent account or student account is still connected to those points.

You should be aware as a parent that if a teacher deletes their account, your child’s feedback points will be deleted as well (regardless of whether or not you or your student still have an account on ClassDojo).

Student
When deleting a ClassDojo student account, the student’s username, password, device tokens, IP address and custom avatar will be deleted.

If the student account is connected to feedback points older than 365 days, those feedback points will expire unless at least one parent account is still connected to those points.

Remaining feedback points will continue to expire on an on-going basis as they each hit 365 days of age (unless a parent account is connected to these points).

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