ClassDojo Messaging is a wonderful, instant, and safe way for teachers and parents to privately communicate with each other individually or in groups. Parents and teachers can read and respond to messages from the website, or from the mobile app. In addition to sending messages, teachers are also able to send photos, stickers, and files to parents. The content of all messages (including photos, stickers, and files) is stored by ClassDojo.
All messages are sent within the ClassDojo service, are encrypted (sent over HTTPS using 128-bit TLS), and do not employ SMS. When a teacher or parent receives a message, they will be notified with an email and/or a push notification on their phone. They must then log into their account to view the message and respond to it.
Teachers can report messages to our ClassDojo moderation team and block other users from contacting them. Parents can also report messages to our ClassDojo moderation team and block other users from contacting them. Many school districts require that all communications between teachers and parents are documented for safety and/or compliance reasons. Thus, ClassDojo messages cannot be permanently deleted by either the teacher or the parent.
For record-keeping purposes, teachers can download and print their messaging conversations with a parent by accessing their account through the ClassDojo website (Read how). District administrators can also request messaging histories (plus Class/School/Student Story posts) by emailing firstname.lastname@example.org. These messages are private between the teacher and parent unless a teacher or parent chooses to print and share these messages outside the service. The ClassDojo team does not read, review or analyze messages sent on the service. ClassDojo may, however, employ techniques to scan messages for security reasons, such as preventing attacks on our service. If a district would like to access these messages or content or to have them deleted, please contact us at email@example.com.
Family Messaging allows families within a class to communicate privately with each other. Families will need to agree to our Community Guidelines around communicating kindly before they can message another family (coming soon). Families can also report messages to our ClassDojo moderation team and block other families from contacting them. For record-keeping purposes, families can download and print their active Family Messaging conversations and messages they have sent in previous conversations by accessing their account through the ClassDojo website (Read how).