How to Download and Print Your Message History

Web, iOS, Android

From the Web

Teachers can easily download a full message history with any class or parent you have ever exchanged messages with on the ClassDojo website. Here's how:

    1. Click on this link to access your account.
    2. Click on your avatar at the top right of the screen and open your account settings
    3. Open the "Messaging" section and scroll down to download your Message history
    4. In the following pop-up, select whether or not to include attachments in this download
      mceclip1.png
    5. You will see a confirmation banner that reads, "Request received. We'll email you when your messages are ready to download."message history 2_teacher.png
    6. An email will be sent to the email address associated with your account that contains a zip file with all your messages.  

Please note: 

  • The email will not be sent instantly. It can take several minutes to prepare before it sends.
  • This download is currently separated into folders for schools and classes. In the class folder, you should be able to find a transcript of every active chat in the class.
  • Messages in inactive threads (i.e. when a user has been blocked, removed from the class, or has deleted their account) will be contained in a separate folder called "Inactive chats."

 

mojo.png

 Can't find what you're looking for? Check out our video tutorials and webinars here!
 Still have questions? Get in touch! Email us at hello@classdojo.com

Printing messages is easy from the web! This feature is not currently available on the ClassDojo iOS app. If you need to download your messages and are not able to access a computer, you should be able to do this from the mobile website.

Printing messages is easy from the web! This feature is not currently available on the ClassDojo Android app. If you need to download your messages and are not able to access a computer, you should be able to do this from the mobile website.

Have more questions? Submit a request
Powered by Zendesk