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Points or Students Have Disappeared

If you've given points and they've disappeared from class, or students have disappeared from your class(es), please submit a request for assistance here. We'll help you right away in determining the cause, and in setting up your system to work properly.

If you're using the ClassDojo app, please be sure to check your Internet connection, and ensure that you're connected to your WiFi or data plan when you're awarding points.  Try testing by switching between WiFi and data, and test from home to help eliminate your school's connection/firewall as the issue. 

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 Can't find what you're looking for? Check out our video tutorials and webinars here!
 Still have questions? Get in touch! Email us at hello@classdojo.com

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