I'm Not Receiving Notifications to my Email or Device

iOS, Android, Email

iOS

You will be notified via push notification if you use the iOS app. You will receive notifications:

• When you receive a private message from your child’s teacher 
• When there is a new Class Story or School Story post 
• When your child’s teacher has approved a new Portfolio post 
• When a teacher has scheduled reminders for Class or School Events

If you are not receiving these push notifications, please delete and reinstall our app to ensure you're on the latest version along with remaining logged into your parent account. You also need to have notifications enabled on your mobile device.  

To enable push notifications on an iOS device:

1. Go to Settings > Notifications
2. Find the ClassDojo app and make sure push notifications are enabled                                                         

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail] 

Android

You will be notified via push notification if you use the Android app. You will receive notifications:

• When you receive a private message from your child’s teacher 
• When there is a new Class Story or School Story post 
• When your child’s teacher has approved a new Portfolio post 
• When a teacher has scheduled reminders for Class or School Events

If you are not receiving these push notifications, please delete and reinstall our app to ensure you're on the latest version along with remaining logged into your parent account. You also need to have notifications enabled on your mobile device.  

To enable push notifications on an Android device:

1. Go to Settings > Application Manager
2. Find the ClassDojo app, and tick the Show Notifications box

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail] 

Email

You will be notified via email if you use the ClassDojo website, rather than the app. You will receive email notifications:

• When you receive a private message from your child’s teacher 
• When there is a new Class Story or School Story post
• When your child’s teacher has approved a new Portfolio post 
• When a teacher has scheduled reminders for Class or School Events

If you are not getting email notifications:

1. Please make sure that your login email address is correct for your account, and that you're checking the same email address associated with your account
2. Check that your email provider isn't blocking emails from ClassDojo
3. Check that our emails aren't going to your Spam, Junk, Promotions, or Social inbox
4. Please make sure that you are not currently logged in to the app

Can't find what you're looking for? Check out our video tutorials and webinars here!

 Still have questions? Get in touch! Email us at [e-mail]