Syncing problems are generally caused by one of the following:
- The application is not up-to-date.
- The web browser is not up-to-date.
- Your school's network is accidentally blocking information from the ClassDojo app. We use a service called PubNub to send the point signal from the application to our servers then back to your computer. Often this is accidentally blocked by a school's firewall.
The very first thing you should try: Log out of all devices and log back in. Do points sync now? Be sure that you're using the same login email and password to log into both the website and app.
If points still aren't syncing, try these fixes:
Delete the app entirely and then reinstall it
Try to recreate this issue when using THE LATEST VERSION of the Google Chrome browser. You can download the browser for free here. (This is by far the most powerful browser and will run our site the best!) You can also check your browser version here.
Try recreating this issue at home when you're connected to your personal Internet connection. This will help us rule out any accidental blocks coming from your school's firewall. If you're able to get points to save correctly at home, can you ask your IT department to "wildcard unblock" both classdojo.com AND pubnub.com? This should be less than a five minute job for them!
If you are still having trouble syncing your device to your computer, we are happy to help. Please submit a request here and we'll get back to you right away!