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Student Cannot Log Into Account - View Student Username and Generate Password

Web, iOS, Android

From the Web

If you have a student who cannot log into their student account, it's likely they have forgotten either their username or their password.

Luckily, as a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

    1. Open your class
    2. Click on "Settings" then on "Connect Students"
    3. Scroll down to find the student who needs their username and click on their name
    4. The username is listed under the student avatar on the left side of the pop up
    5. If the student has forgotten their password, click on the “Forgot Password” link located under the student's username

This will give the student a temporary password to use to both access their account and then reset the password.

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iOS

If you have a student who cannot log into their student account, it's likely they have forgotten either their username or their password.

Luckily, as a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

  1. Open your class
  2. Tap the 3-dot menu on the right
  3. Tap on "Connect Parents and Students"
  4. Tap on the "Students" tab
  5. Under "Connected" you'll see any student who has an account linked to you.  Below their name you'll see their username
  6. If the student has forgotten their password, click on their name to see a pop up where you can tap "Forgot Password"

This will give the student a temporary password to use to both access their account and then reset the password.

 

Android

If you have a student who cannot log into their student account, it's likely they have forgotten either their username or their password.

Luckily, as a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

  1. Open your class
  2. Tap the 3-dot menu on the right
  3. Tap on "Connect Parents and Students"
  4. Tap on the "Students" tab
  5. Under "Connected" you'll see any student who has an account linked to you.  Below their name you'll see their username
  6. If the student has forgotten their password, click on their name to see a pop up where you can tap "Forgot Password"

This will give the student a temporary password to use to both access their account and then reset the password.

 

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