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Student Cannot Log Into Account - View Student Username and Generate Password

Web, iOS, Android

From the Web

If you have a student who cannot log into their student account, it's likely they have forgotten either their username or their password.

Luckily, as a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

    1. Open your class
    2. Click on "Settings" then on "Student Connections"
    3. Scroll down to find the student who needs their username
    4. Next to the student's name will be their login username
    5. If the student has forgotten their password, click on the “Forgot Password” link located under the student's username

This will give the student a temporary password to use to both access their account and then reset the password.

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This feature is not currently available on the iOS app. Please log into the website to view student username information and generate a temporary password. 

This feature is not currently available on the Android app. Please log into the website to view student username information and generate a temporary password. 

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