How to Disconnect a Parent Connection

Web, iOS, Android

From the Web

If a parent was accidentally given the wrong code, or accidentally entered the wrong code, no worries! You can revoke that parent's access from your account so that you can offer them the correct connection.

1. Open your class
2. Click on "Family Connections" in the upper right-hand corner
3. Find the student who is connected to the wrong parent account and click on his/her name
4. Click on the downward-facing arrow next to the parent account’s email address and select "Disconnect parent"
5. Click on the red "Yes, disconnect parent" button to confirm the disconnection

 Can't find what you're looking for? Check out our video tutorials and webinars here!
 Still have questions? Get in touch! Email us at [e-mail]

iOS

If a parent was accidentally given the wrong code, or accidentally entered the wrong code, no worries! You can revoke that parent's access from your account so that you can offer them the correct connection.

To remove a Parent Account tied to a student in your class using the iOS App:

1. Log into your teacher account on the iOS app
2. Open the class that the Parent is connected to
3. Click on the three dots in the top right corner of your screen and select "Invite families"
4. Scroll down to the Parent account you want to disconnect and tap on that connection
5. Tap "Disconnect parent" from the pop-up and confirm you want to disconnect that parent 

 Can't find what you're looking for? Check out our video tutorials and webinars here!
 Still have questions? Get in touch! Email us at [e-mail]

 

Android

If a parent was accidentally given the wrong code, or accidentally entered the wrong code, no worries! You can revoke that parent's access from your account so that you can offer them the correct connection.

To remove a Parent Account tied to a student in your class using the Android App:

1. Log into your teacher account on the Android app
2. Open the class that the Parent is connected to
3. Click on the three vertical dots in the top right corner of your screen and select "Manage Families"
4. Scroll down to the Parent account you want to disconnect and tap on that connection
5. Tap "Disconnect parent" from the pop-up and confirm you want to disconnect that parent 

 Can't find what you're looking for? Check out our video tutorials and webinars here!
 Still have questions? Get in touch! Email us at [e-mail]