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Student code has already been redeemed

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If your student is reporting that their student code is already redeemed, it means that they have already created their student account, and don't remember either their username or password.

The good news is that there is a way to look this information up. As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account, and reset their password.

    1. Open the class where the student is having login issues
    2. Click on the “Reports” tab
    3. Click on the “Student Accounts” tab located on the left under the “Connections” heading
    4. Scroll down to find the student who needs their username
    5. Next to the student's name will be their login username
    6. If the student has forgotten their password, click on the “Forgot Password” link located under the student's username

This will give the student a temporary password to use to both access their account and then reset the password.

For more information about student accounts, please checkout the ClassDojo Student Account Guide

If your student is reporting that their student code is already redeemed, it means that they have already created their student account, and don't remember either their username or password.

The good news is that there is a way to look this information up. As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account, and reset their password.

Finding your students' usernames, or resetting their passwords is easy on the web. This feature is not currently available on the ClassDojo iOS app.

If your student is reporting that their student code is already redeemed, it means that they have already created their student account, and don't remember either their username or password.

The good news is that there is a way to look this information up. As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account, and reset their password.

Finding your students' usernames, or resetting their passwords is easy on the web. This feature is not currently available on the ClassDojo Android app.

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