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Student Code Has Already Been Redeemed

Web, iOS, Android

From the Web

If your student is reporting that their student code has already been redeemed, it means that they have already created a student account using their code, and now they either don't remember their login username or password to enter the account.   

The good news is that there is a way to look this information up.  

As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account, and reset their password.

    1. Open your class
    2. Click on "Settings," and select "Connect Students"
    3. Scroll down to find the student, there will be a username across from their name
    4. Click on the "Forgot Password" link to generate a temporary password the student can use to login

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For more information about student accounts, please checkout the ClassDojo Student Account Guide

 

iOS

If your student is reporting that their student code has already been redeemed, it means that they have already created a student account using their code, and now they either don't remember their login username or password to enter the account.  

The good news is that there is a way to look up this information. As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

Please log into the website to find this information.  At present, this feature is not available on our iOS app.

 

Android

 

If your student is reporting that their student code has already been redeemed, it means that they have already created a student account using their code, and now they either don't remember their login username or password to enter the account.  

The good news is that there is a way to look up this information. As a teacher, you have access to each student's username, and can generate a temporary password the student can use to access their account and reset their password.

Please log into the website to find this information.  At present, this feature is not available on our Android app.

 

 

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