Web, iOS, Android
From the Web
To start things off, check and make sure your computer's sound is on and that your speakers are turned up. Next, check that someone hasn't accidentally turned off the sounds in the “Display settings" of your class:
- Open your class
- Click on "Options" then select "Display settings"
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Scroll down to find "Play award sounds" and make sure both boxes are checked
If that's not the issue, here are some additional steps you can take:
See if you can recreate this issue when using the latest version of Google Chrome (this is the most powerful browser and will run our site the best. You can download Chrome for free here.
If you're using Chrome, you can check your browser version here.
Check if the sounds work from your home computer when connected to your personal internet. Sometimes schools accidentally block access to our servers and the sound will not work. If this is the case, it should be a super quick fix for your IT department.
Can't find what you're looking for? Check out our video tutorials and webinars here!
Still have questions? Get in touch! Email us at hello@classdojo.com
iOS
Please note that sounds will not play on your iOS device if you are running ClassDojo on a web browser. You'll need to use the ClassDojo iOS app. Download the app through the App Store or by going here.
If you're using an iPhone, please do the following:
- Make sure that your device's volume is on and turned up (and that your ringer is not set to silent or vibrate)
- Tap on the "Settings" app
- Scroll down and tap on the "ClassDojo" app
- Tap on "Notifications"
- Ensure that "Sounds" are turned on
If you're using an iOS device and the instructions above don't fix the problem, please also check the following:
- Tap on the "Settings" app
- Select "Sounds"
- Ensure that you allow the sound to "Change with Buttons"
- Using the buttons on the side of your iOS device, turn the volume up
If these suggestions still don't work:
- Try giving a point from home to see if the sounds work. This will rule out any accidental blocks coming from your school's network.
- If you continue to have issues, please contact us here so we can work with you one-on-one to resolve the issue.
Can't find what you're looking for? Check out our video tutorials and webinars here!
Still have questions? Get in touch! Email us at hello@classdojo.com
Android
Make sure that your device's volume is on and turned up (not set to silent or vibrate).
Be sure to check that the sound settings on your device are turned on. To do this:
- Tap on the "Settings" button from your App Manager screen
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Tap on "Sound and vibration"
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Tap on “Volume”
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Check that "Media” volume is turned up
If this doesn't work:
- Try giving a point from home to see if the sounds work. This will rule out any accidental blocks coming from your school's network
- If you continue to have issues, please contact us here so we can work with you one-on-one to resolve the issue
Can't find what you're looking for? Check out our video tutorials and webinars here!
Still have questions? Get in touch! Email us at hello@classdojo.com