There may be a few different reasons why you can't log into your account.
You can always check the status of our website here: https://status.classdojo.com.
If our site seems to be working and you're still having trouble accessing your account, review a couple possible options:
- Are you getting an error that your email or password isn't recognized? Try resetting your password here
- Are you still getting an error saying your email isn't recognized or that the app is unable to communicate with our servers? Please check your Internet connection. Are you successfully connected to the Internet, or do you have service on a mobile device if using a data plan? Try toggling between WiFi and data plan to get the strongest, most stable connection.
If you continue to have issues where our system is reporting that your email or password is incorrect, there are two likely reasons your account is not recognized:
- You created your account using a different email address than the one you're trying to login with. Can you try to login using all other email addresses you have?
- There is a typo in the email address you entered when creating your account. If the application or website is unable to recognize your other email addresses (#1), please subject a request HERE. Be sure to provide the first and last name associated with your account.