My child's report is blank

If your child's Report is blank, it could mean a few things:

  1. Your computer is running an outdated internet browser. We recommend users download the latest version of Google Chrome browser at and try logging in again at .  You can check your browser version here.
  2. Your internet connection is being blocked by a restrictive firewall. Can you check if the Report is visible when you log in from home on your personal internet connection (i.e., not at the office)?
  3. Your child's teacher hasn't awarded any points yet. Check with the teacher to be sure that they've awarded points for the week you're viewing.

If you're still having an issue viewing your child's report after checking on the above, please drop us a line at for assistance and include a screenshot of what you're seeing.  


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