We want you to be completely happy with your Plus subscription, so if for any reason you're not satisfied, please contact us. Our support team is always here to help, but depending on your subscription provider, they may be able to assist you with issuing the refund. If you subscribed through Stripe or Google Play, we can grant you a refund. However, if you subscribed through Apple, you will need to contact Apple for support here.
Here's how to check your subscription provider on your device:
- Go to your Account Settings within the ClassDojo app
- Select "ClassDojo Plus"
- View the Subscription provider
Your Subscription provider will be one of the following: Stripe, Apple/iTunes, or Google Play.
If you subscribed through Stripe or Google Play, please send us an email at firstname.lastname@example.org with your email address that is connected to your ClassDojo account and we'll be able to assist.
If you subscribed to ClassDojo Plus through Apple iTunes, you will need to contact Apple with your refund request. ClassDojo does not manage Apple’s subscriptions, and we are not able to process refunds for Apple subscriptions. Refunds are made at the discretion of Apple.
Here's how to request a refund directly through Apple:
- Go to https://getsupport.apple.com/
- Select "Billing & Subscriptions"
- Select "Subscriptions & Purchases"
- Select "Request a refund"
- From here, you can choose "Request a refund" or "Email." Apple recommends selecting "Request a refund."
- If you select "Request a refund," you will need to log into your Apple iTunes account at this time. Once you have signed in, select "Report a Problem" next to the ClassDojo Plus purchase.
- Select "I'd like to request a refund" from the drop-down and then describe the problem before selecting "Submit."
Note: Please make sure you have canceled your subscription so that you are not charged again. Since subscriptions are managed through Apple, we are not able to cancel your subscription on our end. Click here for detailed instructions on how to cancel your ClassDojo Plus subscription.